Wednesday, July 22, 2009

2 Great Service Examples This Week

A quick note to thank two companies that did something right this week. In a world where service seems to have gone by the wayside, I appreciate it when an organization does what it can to remind me or help me through a challenging process. As my friends at The Agitator would say, "You deserve a raise!"
  • Northwest Airlines: for reminding me that my old WorldPerks number had expired and that I needed to create a new account in order to get credit for my trip (a month ago) from Alaska to Chicago.
  • for taking my word that a book that I sent to a friend via Amazon never arrived and immediately refunding the charges to my credit card.
Keep up the great work!