Pizza Hut "Area Coach" Responds

Well, I'll be... Pizza Hut responds 149 hours and 33 minutes after I'd initially ordered the pizza pie to be delivered. I got this email from someone called the Area Coach Designate:

I am following up on the e-mail you sent about your experience with Pizza Hut in Kansas City, MO. I apologize for the inconvenience that you received, and I would like to talk with you about this matter. Please call me, at your convenience, at 816-xxx-xxxx.

Thank you for sharing your experience with me, and I look forward to hearing from you soon.

What the heck is an Area Coach Designate? Is that kinda like Chief Yahoo!? I guess I'll find out when I make the call... he should love the story that I've got to tell. Maybe I should just point him to my blog entry, it'd be easier.

UPDATE 11/04/08: Pizza Hut Coach apologizes and offers to give me $20 credit on next order.