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TW: I checked your account to see that the revised rate for internet has been applied.
Me: So, you just raise rates without notification?
TW: You might have received an email.
Me: Might?
TW: Don't worry, you'll get more promotions and offices on your account.
Me: Offices? What the heck are you even talking about?
TW: Sorry for the typo. *offers
Me: Let me get this straight... you raised my monthly bill $5/month, but I shouldn't worry because I'll get more promotions and offers?
TW: Please let me know what you want.
Me: I want you to tell me why you think you can raise my bill without notification.
TW: Please check your SPAM folder for notification.
Me: I don't have a SPAM folder. I run my own mail client.
TW: Contact your local office for a new promotion.
Me: As far as I'm concerned, you ARE my local office.
TW: I apologize, but I don't have appropriate resources to apply a new promotion to your account which will reduce your bill.
Me: Why does the submission form for the chat client ask for my ZIP Code so it can connect me to a local representative if that local representative can't actually help me?
TW: I apologize for the inconvenience.
Me: You've done that about 4 times now. It's not helping.
TW: Is there anything else I can help you with?
Me: Yes, please remove me from all USPS snail mail direct mailings. You are spamming my mailbox about once per week.
TW: You will no longer receive any marketing email from us.
Me: LOL. Are you a robot? I don't get marketing email as it is. I DON'T WANT USPS DIRECT MAIL!
TW: Done.
Me: ***disconnect***
Who do you think you are... Bank of America? Just add $5 monthly fees wherever you like, we don't care!
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