I was explaining the situation to a friend and as I was going back through the conversation with the specialist, I recall her saying that "DirecTV would lose millions of dollars if they removed charges from accounts that didn't renew their suspension in time to avoid the next billing cycle."
Do you see the problem with that statement? Sure DirecTV, you might contact us to help us, but some of us are going to slip through the cracks. Millions? Are you sure that these millions are yours in the first place?
I guess you can drop me in the bucket with the other saps that are giving our money away to DirecTV. In actuality, it's not about the money anymore... it's the principle.
The story continues...
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