Updates on Latest Customer Service Woes

1. LOWE'S: Once I figured out that they thought I'd purchased a clearance fridge vs. the new fridge that I actually purchased (I got a good deal, what can I say... 30% off), then they realized that they needed to get me one that worked and wasn't disfigured. That sparkly new fridge was delivered today.*
2. PIZZA HUT: 141 hours later, I've still not received my pizza pie. The email that I took the time to send to corporate headquarters must have fallen on deaf ears, for no reply has come this way. "Who cares, he's just a moolie in Kansas City!" Didn't the Hut get its start in MO?
3. INTERNET: After 3 visits, the engineers (these guys were really thorough) determined that the line running to my unit was mis-labeled "201." That's way off.
4. CONDO UTILITIES: I still don't have gas to the stove or the fireplace. I've been asking for them to come do this for nearly three weeks. In fact, I was on the phone with the developer this morning and he thought it had already been done... the super on the site said so. WRONG! Lying-ass ^%$^&%$.
   

* Speaking of the super... I called him last Friday to ask that my front door be removed from the hinges so that they could get this new fridge in here. He didn't call me back. I saw him jump into his truck and take off on Saturday... pretty sure that he saw me and split quickly. When the delivery guys showed up this morning (Monday), I called the super once again to ask that he send someone up to remove my door.

"I've given the keys to the management company and you'll have to contact them to arrange that. For liability reasons, I won't take that door off for you."

Liability? I'm the damn condo owner, idiot. I've got delivery guys standing here right now. You want me to sign a piece of paper, fine. Okay, I didn't say all that, but I was pissed largely because he screwed me by not calling me back last week.

So, I called the management company and they didn't have anyone near me. I asked them to call the super, but he still refused to do it. In fact, the jackass said that he didn't have anyone on the property to even do it!

So, I called the developer and got on their ass about how their contracted super was screwing me. There were two men here to remove my door 10 minutes later.

The super is a lying-ass %$#%^$#.

Lowe's Reaching New Lows

Maybe a better title to this post would have been, Lowe's Blows... I'll let y'all vote.

In the never-ending saga of poor customer service that seems to envelop my life (yes, still looking for what it is that balances it), Lowe's is the recent business to take a swing at me.

It's really been a massive clusterf*ck. I purchased a refrigerator, washer and dryer. When my condo was built, the W/D closet was too small for the bitchin' steam W/D that I bought, so I had to get them refunded.

I also snatched a clearance (oops, I musta had clearance on the mind, Clarence) refrigerator that was MINT in the store when I bought it, but by the time that they delivered it the thing was scratched all to hell and dented in both upper doors. The delivery guys said that it'd be no problem, they'd just replace the doors. I also discovered that the water dispenser didn't work and a broken flapper was causing the inside of the freezer to frost up.

Now, Lowe's is back-pedaling and saying that because it was a clearance item that they can't replace the doors, but can give me an extra 10% discount... which would be about $170 bucks.

That's weak-ass-shiz. Sorry K-Blo, not your fault I know, but I'm dissing your employer.

It's time to introduce y'all to zeaLOG. I have a place where my friends and I all track our customer service woes, check it.

UPDATE 11/03/08: Lowe's has delivered a brand spankin' new, unscratched, undented, working refrigerator to my condo. Check.